Privacy Policy
Last updated: August 10, 2026
1. Introduction and data controller
This Privacy Policy explains how Sylvera ("we," "us," "our") collects, uses, and protects personal data when you visit this site or contact us. The data controller is Sylvera, Jl. Slamet Riyadi No. 143, Surakarta 57131, Indonesia. You can reach us at [email protected].
We handle personal data in accordance with Indonesia's Law No. 27 of 2022 on Personal Data Protection ("PDP Law"), overseen by the relevant supervisory institution designated under that law.
2. What data we collect and how
We collect data you provide directly through the contact form on this site: your name, email address, phone number (if given), and any message content. We also use cookies and similar local storage technologies, described in our Cookie Policy, to remember your preferences and, where you consent, to understand site usage.
3. Purposes and legal basis
| Data category | Purpose | Legal basis |
|---|---|---|
| Contact form details | Responding to inquiries and arranging services | Consent / pre-contractual steps |
| Cookie preferences | Remembering choices, site functionality | Consent / legitimate interest (essential) |
| Analytics data (if consented) | Understanding how the site is used | Consent |
4. Data sharing and third parties
We do not sell personal data. Data submitted through the contact form is used solely by Sylvera to respond to your inquiry and is not shared with third parties except where required by law or where a service you request necessarily involves a third party you have been informed of in advance.
5. Retention
We retain contact form submissions for as long as reasonably necessary to respond to your inquiry and maintain a record of the engagement, after which they are deleted unless a longer period is required by law.
6. Security
We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or misuse, consistent with the standards expected under the PDP Law.
7. International transfers
We do not routinely transfer personal data outside Indonesia. If this changes, we will update this policy and ensure any transfer meets the safeguards required under applicable Indonesian law.
8. Your rights
Under the PDP Law, you have rights including access to your personal data, correction of inaccurate data, and withdrawal of consent or deletion of your data where applicable. To exercise any of these rights, contact us at [email protected] or through our contact page.
9. Opt-out and data deletion
Providing your data through our contact form is optional; you are not obligated to share information with us in order to browse this site. Cookies can be disabled or customized at any time through your browser settings or through the cookie preferences panel on this site. To request deletion of data you've shared with us, please get in touch via our contact page.